Delivery Information
Welcome to Refuma.com - Your Ultimate Home Haven
Delivery Information
Fast and Secure Delivery
At Refuma, we understand that prompt and secure delivery is crucial when it comes to enhancing your home experience. That's why we've curated a seamless delivery process to bring your chosen home essentials to your doorstep with speed and reliability.
Dispatch Times
Our dedicated team works tirelessly to ensure your orders are processed swiftly. Orders placed before 3:00 PM (GMT) will be dispatched on the same day, while orders after this time will be dispatched the following day. Weekends and public holidays may affect dispatch times.
Shipping Options
Choose the shipping option that suits your needs:
Standard Delivery: Reliable and economical, your order will reach you within 3-5 business days.
Express Delivery: Need it faster? Opt for our express delivery service, and your items will be at your door within 1-2 business days.
International Shipping: We cater to global tastes! Select international shipping for deliveries beyond our borders. Shipping times vary based on your location.
Track Your Order
Stay in the loop with our real-time tracking feature. Once your order is dispatched, you'll receive a tracking number via email. Use this number to monitor your parcel's journey until it reaches your home.
Delivery Charges
Enjoy transparent pricing at Refuma. Our delivery charges are calculated based on the weight of your order and your chosen shipping option. Rest assured, you'll only pay what's fair and necessary.
Safe and Contactless Delivery
Your safety is our priority. In light of current circumstances, our delivery partners follow strict hygiene protocols. For a contactless experience, opt for our doorstep delivery option.
Missing or Damaged Items
In the rare event that an item is missing or arrives damaged, reach out to our customer service team within 48 hours of receiving your order. We'll promptly assist you in resolving the issue.
At Refuma.com, we're committed to transforming your home into a haven, and our delivery process is designed to make that journey as delightful as possible. Experience the ease and joy of receiving your home essentials hassle-free!