Return Policy

Welcome to Refuma.com - Your Gateway to Home Comfort

Return Policy

1. Hassle-Free Returns

At Refuma, we want you to be delighted with your home essentials. If, for any reason, you're not satisfied with your purchase, our hassle-free return policy is here to ensure a smooth experience.

2. Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please keep the receipt or proof of purchase handy for a swift process.

3. Initiate a Return

Initiating a return is easy. Simply log in to your Refuma account, go to your order history, and select the item(s) you wish to return. Follow the prompts to complete the return request.

4. Timeframe for Returns

We understand that life gets busy. That's why we give you 30 days from the date of purchase to initiate a return. Items received after this period may not be eligible for a refund.

5. Return Shipping

For most returns, you are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your items reach us safely. Shipping costs are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact our customer support team within 48 hours of receiving your order. We'll arrange for a replacement or refund, and we'll cover the return shipping costs.

7. Refund Process

Once we receive your returned item and inspect it, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

8. Exclusions

Please note that certain items are non-returnable, including personalized or customized products. Clearance and sale items are also considered final sale.

9. International Returns

For international returns, contact our customer support team for guidance. Additional shipping fees and customs charges may apply.

10. Contact Us

If you have any questions or concerns regarding our return policy, please reach out to our customer support team. We're here to assist you in creating a home that brings you joy.

At Refuma.com, your satisfaction is our priority. Our return policy is designed to make the process simple and stress-free, ensuring you can shop with confidence for your home essentials.